Store Policies and Frequently Asked Questions
- Special Orders
- If a Shopping Cart is not BY the Item , can not be ordered online- Please call to order and check if item is in stock.
- Shipping & Delivery
- Ordering Instructions - Orders by Phone or Fax
- Online Shopping Cart -Closed - Please call to order
- Payment Methods
- Out of Stock Items
- Store Hours & Directions
- Gift Certificates
- Online Customer Payments
Schatzlein Saddle Shop Policy
We understand the importance of proper fit of the saddle for both you and your horse.
For assistance, call our saddle experts at 1-800-315-3503 or 612-825-2459
- Special or Custom Orders - are taken on some items which are not in stock, a deposit is required. There is a fee for any returned Special Order item of 25%.
- Delivery To assure that you receive your item promptly, we ship by UPS ground only within the contiguous 48 states. We are happy to provide overnight service, please call us during business hours.
- Deliveries can only be made to street address, no post office boxes, call on special requests. Shipping charges are automatically calculated based on package weight. Any adjustments to shipping call during store hours or email.
- Special or Custom Orders Delivery - allow 4-8 weeks for delivery.
- Shipping Damage The carrier is responsible for merchandise damaged or lost in shipping.
- Canada.... We do not take orders ONLINE in our shopping cart. Please Call to have it shipped out USPS. No International Orders are taken Online.
Call or fax to order any item* or some items can be ordered on ShopOutpostMN, only by items with the cart. No cart by item ,please call.
- Main Address & Returns:
- Schatzlein Saddle Shop, Inc
- 413 West Lake Street
- Minneapolis, Minnesota 55408
- Order Toll-Free # 800-315-3503
- Local # 612-825-2459
- Fax # 612-825-0466
- Open Mon-Sat Open 9:30 AM Central Time - See all of our store hours
- Customer Service: firstname.lastname@example.org
* Schatzlein's has many items in the store. Some of the items posted online on the Outpost do not have prices next to the items. Please call or email us the following information in your request. We will email you back with the price and shipping charge and let you know if your size is in stock.
- Name of Item
- Style #
- Your City, State and Zip Code
- Please call to order
- "ShopOutpostMn" items can be purchased directly online using our secure shopping cart provided by Shopify. LIMITED ITEMS with shopping Cart... Call to order if no cart.
- Can be made by Money Order, Cashier’s check, Personal Checks (allow time to clear before we can ship).
- You may also use American Express, Discover, Visa or Mastercard. Pay Pal
- If you are unsatisfied with your purchase, return it within thirty days (30) for exchange, credit or refund.
- All Returns must have a receipt of purchase and how payment was made.
- Return with all manufactures tags and labels intact.
- Please return the product in the original (new) condition it was sent in.
- Worn, abused or incomplete items may not be returned.
- Shipping charges are not refundable.
- Write on package Return and ship back to:
- Schatzlein Saddle Shop
- 413 West Lake Street
- Minneapolis, MN 55408
We will email you back to let you know that your items is on back order and if you still wish to wait the estimated time period. Of course you may cancel this back order at any time. When the back order is to be shipped we let you know by email, that your order is on the way.
While posting the pages to the web, errors may have been made on representation of a product by color, price, style number or description. Prices are subject to change without notice. If you find any thing in question, let us know and please accept our apology for any inconvenience.